23rd
June
2014
Autoclosure on a service ticket
I’m adding this one to the “learned too late to use” category of life skills. Last week, I contacted the US support team for our faulty display sign module. Within a couple of hours, an automated email with some suggestions on how to roll back time. And then, nothing else until this morning. Another automated message stating that since there had been no “activity” on this service request for three days, it was now classified as solved and closed.
posted in technology | Comments Off on Autoclosure on a service ticket | 265 words
