Autoclosure on a service ticket
I’m adding this one to the “learned too late to use” category of life skills. Last week, I contacted the US support team for our faulty display sign module. Within a couple of hours, an automated email with some suggestions on how to roll back time. And then, nothing else until this morning. Another automated message stating that since there had been no “activity” on this service request for three days, it was now classified as solved and closed.
Hold on! Since I didn’t contact you on Friday and over the weekend, you add this one to your success column? There was muttered conversation in our office circle this afternoon; how we should script some email messages to go out every two days and twenty-three hours until a human (at the other end) clues in about customer frustration.
Unless your business plan is so airclad that you need no return clients, or good press, letting the robot speak on your behalf is probably not a great strategy.
Another round of cubicle cleaning this morning. Got rid of the backlog of paper (some going back to the last century). Threw away or bagged a lot of small hardware; screws, bolts, things without names. Found out that anti-inflammatory pills have a best before date. Discovered my long lost USB to power plug. Decided to hang onto four various mouse balls, just in case friction returns (or I need metal core slugs for a slingshot). And, finally, decided to celebrate tomorrow’s holiday by leaving five minutes early (to make up for my fifteen minutes early this morning). Deal of the day!
