I guessed that my world of telephone support would “quiet down” once summer started. Error. First day of the new year, with two new lines to install. The patch panel numbers are wrong, and if I hadn’t unplugged someone who actually knew the why and the wherefore, I’d still be scratching my head. As well, four schools have new principals and I can’t fix their voicemail and ID tags, due to the “down” status of our server. And a school psychologist can’t log in. Too many problems for this time of year. I’m anxiously awaiting the (next) weekend.