Client retention failure
Watching the mess happening in Paris, via the wonderful viewpoint of the television journalist. Thanking whoever that I don’t live in a place where the civil order is so fragile. Or maybe I do. Not so long ago that we had our own moment in the viewfinder (Ottawa and St-Jean).
One person’s satire can be another’s raw point; rubbing the “wrong” way will provoke a reaction. Not unlike a certain visiting dog who usurps my chair and complains with bared teeth if I request a change of venue…
My own dog, in contrast, never argues with me. What might happen with someone from outside our small circle is unknown (and untested). Maybe society is analogous to dogs who like me mixed with those that don’t.
Received one of those automated telephone calls, this afternoon, reminding me that my subscription to my daily newspaper is about to end. With, obviously, an invitation to renew at the earliest moment to avoid interrupted service. “Press 1 to communicate with an agent”. Which I did (to advise that this was not a negotiable situation; I’m leaving town).
Oddly, my call was directed to one of those hateful “All of our agents are busy” queues. Am I remiss to point out that you called me? The person who programmed this particular gem deserves to be called, at home, until the lesson is mastered.
And the old style ink and paper in my doorway people wonder why the world is passing them by. I want my information delivered efficiently, and your model is so last century.
