23rd
June
2017
Knowledge, first and foremost
Based on the years I spent fixing other people’s (technical) problems, I realize one fundamental thing. To someone who doesn’t understand the problem (or the underlying technology), anyone who can fix the situation is “a magician”. We depend on that principle to get through the day, in tech support. And by corollary, I know that there are a myriad of areas where I lack even basic knowledge.
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