24th
March
2014
The magic wand approach
A sense of déjà vu; trying to remove some well-anchored malware from a laptop. Actually, I had seen that same laptop, only a few weeks ago. On to the next step in the process, where the user will be shown the process of removal. A lost cause, perhaps, but when people believe that the technician has a magic wand that cures their problem, it’s time to involve them.
posted in computing | Comments Off on The magic wand approach | 260 words
