Praise where it is due
Eureka! I’ve finally found a company that cares about their clients. Eureka!
Several weeks back, in a moment of melancholy over the end of vacation, I sent an email to the wholesaler that supplies a large part of my name brand camping gear. Tents, in particular. I had a pole collapse on our tent (a major issue, when you intend to stay in the tent for weeks on end, and it only has two). Anyhow, they replied within minutes, asking that I send the pole in for inspection. At home, we found a second pole (from one of the other tents by the same manufacturer which had snapped in the field. Packaged them up (in a cardboard tube that had delivered my low D whistle) and sent them off by courier ($3).
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