A modern day venial sin
Let’s start with a caveat. My knowledge of how a business decides what to tell a client is limited to my own experience. When I choose to purchase from your company, via the web, I haven’t looked you in the eye. With that, please don’t tell me lies. Not even “white lies” which are still a venial sin on the judgement list. If you tell me you have an item in stock, and then collect my financial data, and then extract the funds from my bank accout… don’t send me an email with the update that my ordeer is on hold.
Especially, don’t make the lie any worse by saying that the item is out of stock “and.or” that I have difficulties with my financial institution. This is the ‘20s. I can see the status of my bank account, and you had the item in stock when you accepted my order. Am I to assume that you sold the item to someone else, and that your supply chain functions in mysterious ways? I am a customer, and my level of amazement at this whole online process is getting better at detecting the bad smell of such an excuse.
In short, I will go next door. And I will not come back. That old hack about “not the only show in town” still is valid.
She with the keen eyesight managed to spot a grouse at a distance of a half kilometer AND get down there with a camera to confirm her instinctl. If we ever return to a “hunter gatherer” model, I want her on my team. Also true for finding food in the local supermarket; I’m a fail at both.Now, what do I want for supper? So many possibilities.
