The Bell did not ring, today
Part of a proper education is the ability to quote great literature, in context. Part of life in the new corporate “dog’s breakfast” approach to customer support is the ability to misquote…
John Donne, in the modern world: Ask not for whom the Bell tolls.
My energy level started out high, this morning. We were going to rejoin the online world! The tech phoned, shortly before lunch, to make sure I’d be home. Yes! And within the hour, she arrived, ready to take us that “final mile”. One small hitch.
This is a “new install”, according to the work order. Attach the wire from the drop to the house, test, leave. The wire… of course, that would have been brought from across the road by our subcontractor. Huh?
Turns out, that hadn’t happened. Won’t happen, now, until Thursday, maybe. The DSL modem is in place, configured. My wifi router is in place, configured. The new printer, ditto. But, until another two sleeps go by, no joy in Mudville (a side reference to my plant-free grounds).
Bell has been in the wired communication business for more than 135 years, according to Wiki. To assume that wired comms require wires is foregone. A textbook example of “facepalm”.
No sense getting my feathers ruffled. Passenger pigeons are extinct. And with this level of customer service, it might be time for this corporate dodo to follow suit. Not much I can add, other than to say than you to Jenn, who did her job in the face of managerial failure.
