Responding to a curveball at work
What could have (should have) been a quiet day in the cubicle ramped up quickly. A report of a theft; a laptop used by one of the psychologist, and I was back in the game. Find a machine from the (depleted) stock in storage, upgrade the RAM, install an OS and get the special software used for testing into place.
Nothing new here. By early afternoon, my software load was ready and the call was placed to the psycho software company. No pun intended. I’ve had really bad days with them, as there seems to be a flag by our corporate entry suggesting that we do nothing else, all day long, but infringe on the licensing agreements. And then, a change in the weather. I happened to join the queue of a tech down in Texas who actually believed in helping the customer. Remote access, install all the needed packages (without my trying to coax one more install out of our dated CD media set). Ninety minutes and a reaffirmation of the term “customer support”.
Of course, there were other things to do today. Install a new printer/fax combo. Getting the right drivers “pushed” over the network made things work much better, and my fax errors simply went away. A good way to end the week.
And now I’m still working, but on my own dime. Transferring from one hard drive to another, via that nifty little SATA gadget that we brought in for the techs. The job isn’t finished yet, but when all is done, there’ll be a new 1TB drive in the best laptop in the house, and I’ll be free to start the weekend.
