Secret commands and scripts
Our little car just regained a second storey.
That’s a promising sign that we’ll soon (have too much baggage as we) return to the land that begot me. Everything seems to be in order; the sleeping accomodations, the cooking paraphenalia, chairs to watch the precursor of TV, a heavy-duty weiner and marshmallow fork. In fact, although it’s getting late, I’m sure that adrenalin will fuel our souls tomorrow.
Today, I gave back to the family. That is, I tried to put order back in my son’s life, when his brand new laptop failed to start. Dell. Just like the children’s ditty: Farmer in the dell… I spent the afternoon going in illogical circles, as we dealt with the basic support level offered to the average customer.
A little secret. I’ve had recourse to the Gold level of service from the corporation. This wasn’t it. I did my homework before I ever picked up the telephone receiver. I tested, I tweaked, I tried to coddle the operating system back to life. I came to the dance with all the right information. I still spent an hour, and accomplished nothing.
It has to do with scripts and call centres. The überpolite customer assistants are not permitted to think outside the box. I gave him/her suggestions that could have led to success, but instead I was informed that they didn’t recommend doing things like that. At one point, I was told that there were a set of DOS commands that could help. Could they be emailed to me? No, these were proprietary informations (sic). I could copy them down on a paper if I wished. Here we go, for the enlightenment of the rest of the world.
C:>PATH=D:\WINDOWS\SYSTEM32
That was the secret command…
Not to leave the story hanging; once I had ended the call and stopped weeping, I simply reformatted the drive, installed W7, reactivated by telephone, installed a secondary boot with Linux and realized that my workplace has trained me well.
