All support personnel are currently busy
I’m not as patient as I think I should be. This afternoon and evening, my domain host had a outage in the email wing, and for about eight hours, I couldn’t access any of my accounts. Stressful! At first, I put it down to bad karma. Then, I tried going in through the control system and resetting passwords. Ever more desperate, I toggled between SSL and insecure. Nothing. Finally, I called; after thirty-eight minutes in one of those queues that invites you to go play in the traffic (that is what I understand when an automated attendant tells me that all support personnel are currently busy serving other customers), I sent off an email message to support services, with another valid address as the place to let me know WHY OH WHY.
The robot responded within five minutes, and within the hour all services were back to normal. I’ll probably never know the “WHY” part. I’ll forgive, and forget; exactly what the company hopes for. I’m well trained.
Speaking of email and the like, how much should you know about your child’s academic career? Do you need to have “instant, on-line access” to the homework assignments and the last report card and every hiccup in attendance? I thought so. That’s the reason why we’re implanting a new system that will put every parent in the loop, as fast as they can type their machine-generated totally random password and then click on the related tab.
There was a time when the teacher knew the parents, and the parents knew their role. Your responsibility was to sign the report card, three or four times a year, and to send some sort of gift on or before June 30th of each year. The teacher had the job of providing enough tests to keep the student on task. Times have changed.
