Seeking redress
For over fifteen years, I’ve dabbled with online auctions. After all, the world is a big place; surely someone has something I need. And the search is fun. At the same time, I’ve discovered the useful side of “places” such as eBay. A market for small things, not available locally.
Is it risky? Not really. I’ve had in excess of three hundred transactions (based on my feedback score) that were flawless. However (and that’s the point you’ve been waiting for), I finally came across a seller that did not deliver. For six months, I’ve been waiting on some cables. With a value of about $5, not important enough to get my beard in a knot, but just the same; I did pay, up front
From time to time, I jogged the seller’s memory. Fully a world away, but always willing to reply with polite platitudes. And, for the record, a reminder to not contact eBay with a complaint. I’m so Canadian that I remained polite and patient.
Until today. I finally called the customer service people (actually, they called me). I outlined my case, and received a free $5 certificate, a promise to refund my monies and call the seller to task. Painless process. My faith in their business model has been renewed. I will continue to source my odd needs online. And if that one Morse key that I’m after ever shows up, I’ll weight the price against my perceived value, and then chase the article down to the last seconds. It is an auction site, after all. And you can’t buy Morse keys locally.
