Professional solution seeker
At what point did the sales model (of far too many products) change. What used to be payment on delivery has evolved into “test on delivery” and “let us know if things work out”.
I exaggerate, barely. Remember that display unit I mentioned, some days back? The local service company is MIA; gone to a convention, back in a week or so. That doesn’t satisfy those who wear supervisor frocks, so I contacted the manufacturer. They know about the problem, but they haven’t found a solution (over a year into the production run). The only suggestion was that I roll back the firmware and try to find a workaround (and yes, we had already gone down that lonely lane).
A telephone system, where the only advice for a problem with extensions not ringing is to “compare the configuration with one that works, and see if you can figure out how to solve the problem”. Yourself, obviously. We continue to pay for the service.
Another, different, telephony problem where the VC unit can’t call out. In the back of the rack, a real hodge-podge of unidentified wires and various hardware store type adapters. Just keep playing until it starts to work again.
An email solution, where passwords don’t work, until you wait a randomized time period while “synchronization” occurs. To the user, patience isn’t always a virtue, and the tech standing by in wait mode suffers verbal slings and arrows. I know; I’ve been there, too.
I can go on, but by now you have the idea. We pay, and we play. You don’t buy solutions; you find them.
