How about some training with that?
After watching users respond to the “new” screens in a recent software upgrade, I’m left somewhat perplexed. What is so mysterious and unsettling about the “send/receive” button now appearing slightly to the right of its former position. Doesn’t anyone read anymore?
Worse, the recommended solution was to provide a user manual? What for; is the real desktop in need of insulation from the onset of winter? Pointless. I believe that some software is complex and in need of documentation, but this was an email client by a rather large multinational corporation. What is the outlook for more advanced procedures, if changing a screen results in a complete new experience for the user?
We’ve gone to great lengths to assure that everybody in the office has up-to-date hardware and software, but there is a distinct need for training that leads to a user being able to adjust to new situations. I’m not sure how that’s going to happen, so I’m forced to accept that I will respond to questions that give new meaning to “simple”. Maybe we should invest in mousepads that say RTFM, but then someone would have to explain the acronym.
I’m sorry. I shouldn’t rant. It’s unbecoming. It frightens young children. It’s just that some days, I wonder if reading was required in any other school (other than mine). And in keeping with the cobbler’s children lacking shoes… I work in the field of education.
