Chasing phantom phone numbers
Just because the phone company invented monopoly (not the game), it doesn’t mean that their business model is robust. Case in point. There’s a new iPhone coming into the house. Maybe.
The original order, online, was timely. Before the rush, etc. Except that on the release day, the phone company (not the fruit vendor), had lost the order. Nothing to do, in the heat of the moment, but place another (replacement) order. And wait. On hold, so to speak. Last night, an email, with a shipping number… yes, even the post office is in the game. And then a few hours later, a second shipping number. Almost as if the original order had been set aside and then picked up.
What to do? If two telephones arrive tomorrow (or the next day; this is the post office speaking), does that mean double the joy or double the pain? The credit card (also a participant in the game of monopoly by a thousand cuts) was only “charged” once. A gamble? So, she called.
As near as the assistant could determine, the two shipping numbers could be for a package containing a phone AND a package containing a SIM (nothing to do with the other game). Except that two order numbers are also involved. Maybe another order is also suffering from crossed wires (the phone company), or this is a real basket of mixed fruit (sorry).
We might know tomorrow, or maybe not. Which begs the question: with all those Bell kiosks in every shopping mall in the country, why weren’t we asked to go and pick it up. Would have been faster, and perhaps handled with a bit more logistical skill.
