Help wanted and needed
As a tech, at the beck and call of all others, I am used to seeing odd things. I will never say “I’ve seen it all.”
I mean, it takes effort to keep a straight face, when the user calls to say that the computer won’t turn on. Particularly, when it is meant literally. As in, the case was turned sideways, and the button to release the case cover wasn’t serving to turn on (the electricity). All that you can do is push the right button, turn and walk away.
Or, when a call comes in (I didn’t handle this one) to complain about a fake Facebook account. Sorry, but we weren’t responsible. Ditto for the enraged user who wants to know why people keep sending misaddressed email. Yes, the website that incorrectly posted your address might have something to do with it, but we (meaning the technical department) didn’t force other people to send you confidential information. That right belongs to Wikileaks.
You deleted your email message? You deleted the message from your “deleted folder”? In the real world, you chase the garbage truck; in the corporate world, we’ve got recover (thanks to the Exchange server). (Rarely) the virtual world has better user features.
Today, I finally found the phrase that explains my dislike of telephones:
“I generally hate phones – they are irritating and disturb you as you work or read or whatever – and a cellphone to me is just an opportunity to be irritated wherever you are. Which is not a good thing.” (quoted from Linus Torvald’s blog).
Succinct.
