23rd
November
2007
Differing levels of service
This is a tale of two purchases with some reflection on how we shouldn’t give up the good old model of “retail” just yet. Part of the story is all my fault (for not believing the fine print), and part is a tribute to people who look their customer in the eyes and then decide to go for the satisfaction factor.
posted in economy | Comments Off on Differing levels of service | 531 words
